Everyone wants happy customers and delighted clients. It’s one way to increase loyalty and boost their spending. But what can you do to achieve the heights of customer care? Well, first of all, you have to care says business author and speaker Mike Clayton. Here are 9 tactics that he regularly uses, but first here is 1 from me.
As you’re reading each of the tactics below just score yourself out of 10 on where you are right now then make some (Q2) time to use your imagination, self awareness, conscience and independent will to think about how to make improvements.